Account
Delete your account
You can request deletion of your Tinxie account and the personal information associated with it. You do not need to reinstall the app to make a request.
Option 1: Delete in the app
- Open Tinxie and sign in to the account you want to delete.
- Go to Settings → Account → Delete account.
- Confirm the request. We may ask you to verify your email or phone number.
If your app version does not show the deletion option, use Option 2.
Option 2: Request deletion by email
Email support@hntlxd.cn with the subject “Account deletion request”. Please send it from the email address registered to the account, or include the phone number registered to the account.
In the message, include:
- The email address or phone number used for the Tinxie account.
- Your app version and platform (Android or iOS), if available.
- Whether you want the account deleted, or only specific practice records deleted.
We may ask for additional verification to protect the account from unauthorised deletion. We will not ask for your password.
What we delete
- Account profile and login identifiers (email address; phone number if provided).
- Device binding and licence records associated with the account, subject to fraud and security checks.
- Practice records, answers, scores, settings, and progress associated with the account.
- Support correspondence that is no longer needed, subject to the retention rules below.
What we may keep
We may retain limited records where required by law or necessary for legitimate purposes:
- Purchase, tax, accounting, and refund records required by applicable law.
- Security and fraud-prevention logs for a limited period.
- Aggregated or de-identified information that cannot reasonably identify you.
Retained records are restricted to the purpose that requires them and are not used for marketing.
Timing
We will process verified requests within 15 business days and confirm by email. If we need more information to verify the request, the period starts when we receive it.
Purchases after deletion
Deleting your Tinxie account does not automatically refund purchases. Purchases are processed by Google Play or the App Store under their policies. After deletion, you may be able to restore an eligible purchase by signing in with the same store account and creating a new Tinxie account, subject to the store’s rules and our entitlement checks.
Questions
For privacy questions, see the Privacy Policy or email support@hntlxd.cn.